feng4d Privacy Policy

1. Introduction

feng4d ("we", "us", "our") is committed to protecting the privacy and security of every individual who uses our online betting platform. This Privacy Policy ("Policy") describes in detail how feng4d collects, processes, stores, discloses, and safeguards personal data obtained from users ("you", "your", "Member") who access or use the feng4d website and associated services (collectively, the "Service").

By creating an account, depositing funds, placing bets, or otherwise using the Service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not access or use the Service.

This Policy applies to all users of the feng4d platform, with particular reference to the Indonesian market context. Where applicable, our data practices align with internationally recognized privacy standards and principles to ensure your information is handled with the care and transparency you deserve.

2. Definitions

• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, directly or indirectly, including name, national identity number (NIK), email address, phone number, IP address, device identifiers, and financial account details.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, erasure, or destruction.
• "Data Controller" means feng4d, which determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of feng4d under a data processing agreement, such as payment processors and identity verification services.
• "KYC" (Know Your Customer) refers to the identity and age verification process required before processing withdrawal requests above specified thresholds.
• "Cookies" means small data files placed on your device by the feng4d website to maintain session state, remember preferences, and support site analytics.

3. Data We Collect

3.1 Data You Provide Directly

When you register an account, complete KYC verification, make deposits or withdrawals, contact support, or otherwise interact with the Service, you may provide us with:

• Identity information: Full legal name, date of birth, gender, nationality, and national identity number (NIK / KTP) or passport number.
• Contact information: Email address, mobile phone number, and residential address (city, province, postal code — relevant cities include Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, and Makassar).
• Financial information: Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history, and transaction amounts in Indonesian Rupiah (IDR).
• Verification documents: Copies of government-issued ID, proof of address, and selfie photographs provided during KYC verification.
• Communications: Records of your interactions with our customer support team via live chat, email, and WhatsApp.

3.2 Data Collected Automatically

When you use the Service, our systems automatically collect certain technical and behavioral data, including:

• Device and browser information: IP address, device type and model, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, links clicked, search queries entered within the Service, session duration, betting patterns, game preferences, and deposit and withdrawal frequency.
• Session data: Login timestamps, session duration, logout timestamps, and authentication events including failed login attempts and two-factor authentication activity.
• Location data: General geographic location derived from your IP address (city or regional level, not precise GPS coordinates) used to verify access from eligible jurisdictions and serve appropriate content.

3.3 Data from Third Parties

We may receive data about you from third parties in limited circumstances, including:

• Identity verification and KYC service providers who confirm the authenticity of documents you submit.
• Payment processors and financial institutions who facilitate your deposit and withdrawal transactions.
• Fraud prevention and anti-money laundering (AML) screening services that check your information against public and private risk databases.
• Responsible gaming organizations and self-exclusion registries, to ensure compliance with any self-exclusion you have requested.

4. How We Use Your Data

feng4d processes your personal data for the following specific and documented purposes:

Purpose	Details
Account Management	Creating and maintaining your account, authenticating your identity at login, processing password resets, and managing account settings and preferences.
Payment Processing	Facilitating deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja; reconciling transactions; and resolving payment disputes.
Identity Verification (KYC)	Verifying your age (21+), identity, and residential status to comply with responsible gaming requirements and applicable regulations.
Customer Support	Responding to your inquiries, resolving complaints, and providing technical assistance through our 24/7 Indonesian-speaking support team.
Security and Fraud Prevention	Detecting, investigating, and preventing fraudulent activity, unauthorized account access, money laundering, and other illicit uses of the Service.
Legal Compliance	Meeting obligations under anti-money laundering laws, responsible gaming standards, and our international gaming license requirements.
Service Improvement	Analyzing aggregated, anonymized usage data to improve platform performance, user experience, and product offerings.
Responsible Gaming	Monitoring account activity to identify potential problem gambling behaviors and proactively offering support tools and resources.

5. Legal Basis for Processing

feng4d processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill the Terms and Conditions you agreed to when registering your account, including identity verification, payment processing, and account management.
• Legal obligation: Processing required to comply with applicable anti-money laundering laws, responsible gaming regulations, and our international gaming license conditions.
• Legitimate interests: Processing undertaken for fraud prevention, platform security, and service improvement, where our legitimate business interests are balanced against your privacy rights.
• Consent: Where required by law or where not covered by the above bases, we will seek your explicit consent before processing your data. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

feng4d does not sell, rent, or lease your personal data to any third party. We may share your data with the following categories of recipient in limited circumstances:

6.1 Service Providers (Data Processors)

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include: identity verification and KYC service providers; payment gateway and banking partners (including Indonesian banks and e-wallet operators); hosting and cloud infrastructure providers; and customer support platform operators. All such providers are contractually obligated to protect your data and use it only for the specific purpose for which it was shared.

6.2 Legal and Regulatory Authorities

We may disclose personal data to government authorities, law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of feng4d, our users, or the public. We will, where legally permissible, notify you before making such a disclosure.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our as sets, your personal data may be transferred to the successor entity. We will provide notice of any such transfer and ensure that the receiving entity is bound by privacy commitments no less protective than those in this Policy.

6.4 Data We Do Not Share

We do not share your personal data with advertisers, data brokers, marketing agencies, or any third party for commercial profiling or targeted advertising purposes. Your betting history, financial data, and identity documents are never disclosed to unauthorized parties.

7. Data Retention

feng4d retains your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law and our regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with feng4d, plus a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction records: Deposit, withdrawal, and betting records are retained for a minimum of 7 years in accordance with financial record-keeping standards.
• KYC documents: Identity and address verification documents are retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Customer support records: Communications with our support team are retained for 3 years from the date of each interaction.
• Technical logs: Server access logs and session data are retained for up to 12 months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with you. Where data is anonymized rather than deleted, it may be retained indefinitely for aggregate statistical analysis.

8. Data Security

feng4d employs a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• Transport security: All data in transit between your browser and our servers is encrypted using TLS 1.2 or higher (256-bit SSL), ensuring that sensitive information — including login credentials, payment details, and personal documents — cannot be intercepted during transmission.
• Data-at-rest encryption: Personal data stored on our servers and databases is encrypted using AES-256 encryption, the same standard used by major financial institutions.
• Access controls: Strict role-based access controls limit which employees and systems can access personal data. All access is logged, monitored, and subject to regular audit review.
• Two-factor authentication (2FA): We offer two-factor authentication on all member accounts to add an additional layer of protection beyond your password.
• Penetration testing: We engage independent security experts to conduct regular penetration tests and vulnerability assessments of our platform infrastructure.
• Incident response: We maintain a documented data breach response plan. In the event of a breach materially affecting your personal data, we will notify you within 72 hours of discovery.

While we employ industry-leading security measures, no system is entirely immune to risk. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account. Contact our support team at [email protected] or via 24/7 live chat.

9. Cookies and Tracking Technologies

feng4d uses cookies and similar technologies to operate the Service, remember your preferences, and maintain your session across page navigations. The following categories of cookies are in use on the feng4d platform:

• Strictly necessary cookies: These cookies are essential for the Service to function. They enable you to log in, navigate between pages without losing your session state, and complete transactions securely. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: These cookies remember your preferences — such as preferred language, display settings, and previously entered form data — to improve your experience on return visits.
• Analytics cookies: We use privacy-respecting, first-party analytics to understand aggregate usage patterns, identify performance bottlenecks, and improve platform design. Data collected is anonymized and not linked to individual user profiles.

feng4d does not use third-party behavioral advertising cookies, cross-site tracking pixels, or social media retargeting scripts. You may manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies may prevent some features of the Service from operating correctly.

10. Your Privacy Rights

As a user of the feng4d platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 calendar days of receiving a verifiable request.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure ("right to be forgotten"): You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. Note that we may be required to retain certain data for legal compliance purposes, in which case we will explain the applicable retention period.
• Right to restriction of processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute over accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of personal data you provided to us in a structured, commonly used, machine-readable format, and to transmit it to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where processing is based on our legitimate interests, including profiling for fraud prevention or service improvement. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

11. Protection of Minors

The feng4d Service is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account with feng4d or provided us with personal data without your consent, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action, including account closure and data deletion, within 48 hours of a verified report.

We encourage parents and guardians to make use of internet filtering and parental control software to prevent minors from accessing online gambling websites.

12. Changes to This Privacy Policy

feng4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will notify you by:

• Sending a notification to the email address registered to your feng4d account at least 7 days before the changes take effect.
• Displaying a prominent notice on the feng4d website for a period of at least 14 days following the effective date of the changes.
• Updating the "Last Updated" date at the top of this Policy.

Your continued use of the Service after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must cease using the Service and may request account closure by contacting our support team.

We recommend that you review this Policy periodically to stay informed about how we are protecting your information. Archived versions of previous Privacy Policies are available upon request by contacting [email protected].

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact the feng4d privacy team using the following details:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week on the feng4d website
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days and to substantive data rights requests within 30 calendar days.